Q: How promptly will you respond to my inquiry? A: We are dedicated to providing a swift response, ensuring you hear from us within a maximum of 12 hours, demonstrating our commitment to excellent customer service.
Q: Is it possible to receive samples? A: Absolutely! We offer sample orders, allowing you to evaluate our product quality and conduct market testing. Please be informed that express shipping costs will be at your expense.
Q: When can you commence production? A: Production will commence immediately upon receiving your product confirmation and prepayment, ensuring a swift initiation to meet your requirements.
Q: What is the expected delivery time? A: For smaller orders, expect an efficient delivery time of approximately 3-5 working days. Larger orders typically require a timeframe of 10-15 days, ensuring timely fulfillment.
Q: How do you ensure quality control? A: Our quality assurance process is meticulous, involving a rigorous three-step inspection at initial materials, production, and finished goods stages. This is complemented by a robust warranty service, providing a free replacement for one year, excluding damage caused by human intervention.
Q: Which certifications do you hold? A: We proudly hold certifications such as ISO9000, CE, explosion-proof certification, and RoHS compliance. Additionally, we can provide third-party quality and safety inspection certifications prior to dispatch, ensuring peace of mind.
Q: Can I visit your factory? A: We warmly invite you to visit us! Please fly to Xian Yang airport, and it would be our pleasure to host you. Q: What are your warranty terms? A: We offer a comprehensive 12-month warranty period, ensuring your complete satisfaction.
Q: Do you offer OEM & Customized services? A: Yes, we provide both OEM and ODM services. Our expert R&D department is poised to deliver customized solutions that cater to your specific needs, ensuring your expectations are met.