Q: How long will it take for you to respond to me? A: We pride ourselves on our swift customer service and will get back to you as promptly as possible, guaranteed within 12 hours.
Q: Is it possible to obtain samples? A: Absolutely! You can order a sample to assess the quality and conduct a market test. Please note that the cost of express shipping will need to be covered by you.
Q: How quickly can you commence production? A: Production begins immediately upon product confirmation and receipt of the prepayment, ensuring no unnecessary delays.
Q: What is your typical delivery time? A: For smaller orders, expect a lead time of 3-5 working days, whereas larger orders will require 10-15 working days.
Q: How do you ensure the quality of your products? A: We implement a rigorous three-step inspection process—covering original materials, production stages, and finished goods—complemented by a comprehensive warranty service offering one year of free replacement, provided there is no human-induced damage.
Q: Which certifications and standards do you comply with? A: Our products are ISO9000 and CE certified and adhere to explosion-proof and RoHS standards. Additionally, we can provide quality and safety inspection certifications from third-party entities prior to delivery.
Q: May I arrange a visit to your factory? A: We wholeheartedly extend a warm welcome to you! Arrive at Xian Yang Airport, and it will be our pleasure to host you personally.
Q: Could you elaborate on your warranty terms? A: We offer a robust warranty period of 12 months, ensuring peace of mind and satisfaction with your purchase.
Q: Are OEM and customization services available? A: Certainly! We provide both OEM and ODM services, supported by our expert R&D department that is ready to craft customized solutions tailored to your unique needs.
Audited Supplier 
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