Q1: Is the product compatible with phone cases?
A: Absolutely! Our product is designed to maintain efficiency by charging seamlessly through cases up to 8mm thick, whether they are made of plastic, silicone, or TPU.Q2: What might cause my device to charge at a slower rate?
A: Kindly ensure that your phone is equipped to support 15W wireless charging. Devices that lack Qi compatibility may experience diminished power levels.
Q: What is your response time for inquiries?
A: Our dedicated team is committed to prompt communication, ensuring you receive a response within a swift 12-hour timeframe.
Q: Is it possible to request samples?
A: Certainly! We offer sample orders to enable you to conduct thorough quality assessments and market tests. Please be advised that express shipping costs will be your responsibility.
Q: How quickly can production commence?
A: Production will be initiated immediately upon receipt of both your product confirmation and prepayment, ensuring a seamless process.
Q: Can you provide the expected delivery timeframe?
A: Expect delivery for smaller orders within 3-5 working days, whereas larger orders may require 10-15 days for completion.
Q: What are your quality control measures?
A: Our quality control is unmatched, featuring a stringent three-step inspection process that spans original materials, in-production, and finished goods. We also offer an exceptional warranty service, including a 1-year free replacement policy, with the exception of human-induced damage.
Q: Which certifications do you hold?
A: Our prestigious certifications encompass ISO9000, CE, Explosion-proof certification, and RoHs compliance. We can also provide quality and safety inspection certifications from third-party organizations prior to delivery for added assurance.
Q: Is it possible to visit your factory?
A: We would be thrilled to welcome you! Please arrange your travel to Xian Yang airport, and we would be delighted to host your visit.
Q: Could you outline your warranty terms?
A: We proudly offer a robust and comprehensive 12-month warranty period, underscoring our commitment to quality and customer satisfaction.
Q: Can you provide OEM and customized services?
A: Yes, we offer both OEM and ODM services. Our expert R&D department is ready to deliver tailored solutions that perfectly meet your specific requirements.
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