Q: How long will you reply to me?
A: We assure a prompt response, with a maximum timeframe of 12 hours.
Q: Can I get some samples?
A: Certainly, sample orders are available for quality assessment and market evaluation. Please be aware that the express shipping cost is the responsibility of the buyer.
Q: How soon can you arrange your production?
A: Upon product confirmation and receipt of prepayment, we initiate production immediately, ensuring no delays.
Q: What's the delivery time?
A: For small orders, anticipate a delivery time of approximately 3-5 working days, while larger orders may require 10-15 days.
Q: How do you control your quality?
A: Our quality control process is stringent, comprising a three-step inspection (covering initial, production, and finished goods) along with a robust warranty service. We offer a one-year replacement guarantee for defects not caused by human damage.
Q: What certificates do you have?
A: We are certified with ISO9000, CE, and Explosion-proof certifications, and we comply with RoHS standards. Additionally, third-party quality and safety inspection certifications are available before delivery.
Q: Could I visit your factory?
A: We warmly invite you to visit! Simply fly to Xi'an Yang airport, and we would be thrilled to host you.
Q: What's your warranty terms?
A: We offer an extensive warranty period of 12 months, ensuring peace of mind.
Q: Can you provide OEM & Customized service?
A: Yes, we provide both OEM and ODM services. Our professional R&D department is ready to deliver expert solutions tailored to your specific requirements.