Q: How long will it take for you to reply to me? A: We prioritize prompt communication and will get back to you within 12 hours.
Q: Can I obtain some samples? A: Absolutely! We offer sample orders for you to conduct quality checks and market tests. Please note, however, that the express shipping costs will be your responsibility.
Q: How quickly can you initiate production? A: Production will commence immediately upon your product confirmation and receipt of prepayment, ensuring a swift start to your order.
Q: What is the delivery time? A: For small orders, expect a delivery timeframe of approximately 3-5 working days. Larger orders typically require 10-15 days.
Q: How do you ensure quality control? A: Our quality control process includes three rigorous inspection stages—original, production, and finished goods. Coupled with our excellent warranty service, offering a free replacement within one year excluding human damage factors, we ensure top-notch product quality.
Q: What certificates do you possess? A: Our certifications include ISO9000, CE, Explosion-proof certification, and RoHS compliance. Additionally, before delivery, we can provide third-party quality and safety inspection certifications, testifying to our commitment to excellence.
Q: May I visit your factory? A: We warmly welcome you! Fly into Xian Yang Airport, and it would be our great pleasure to host you. Q: What are your warranty terms? A: We offer a comprehensive 12-month warranty period.
Q: Can you provide OEM & Customized service? A: Yes, we offer both OEM and ODM services. Our professional R&D department is ready to deliver tailored solutions to meet your specific needs.