Q: How soon will you respond to my inquiry? A: We pride ourselves on prompt communication and will reach out to you within 12 hours, ensuring swift and efficient service.
Q: Is it possible to obtain samples? A: Absolutely! Sample orders are available for you to assess quality and conduct market testing. Please note that express shipping costs are applicable.
Q: How quickly can production be initiated? A: Following your product confirmation and receipt of prepayment, we will commence production immediately, ensuring no delay in meeting your needs.
Q: What is the delivery timeframe? A: For small orders, expect delivery within 3-5 working days, whereas larger orders typically require 10-15 days, ensuring timely fulfillment.
Q: How is quality control maintained? A: We implement a rigorous three-step inspection process encompassing original materials, production stages, and finished goods, coupled with a robust 1-year warranty covering replacements free from human-induced damage.
Q: Which certifications are held? A: We proudly hold ISO9000, CE, Explosion-proof certification, and RoHs compliance. Pre-delivery, we can also provide third-party quality and safety inspection certifications.
Q: May I visit your factory? A: We warmly invite you to visit our facilities! Simply fly to Xian Yang airport, and we'll ensure your visit is a delightful experience.
Q: What are your warranty terms? A: Our commitment to quality is reflected in our 12-month warranty period, providing peace of mind with your purchase.
Q: Do you offer OEM & Customized services? A: Yes, we offer both OEM and ODM services. Our expert R&D department is equipped to provide tailored solutions to meet your specific requirements.
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