Q: How long will you take to reply to me?
A: We pride ourselves on prompt communication and will respond within 12 hours.
Q: Can I obtain some samples?
A: Certainly! Sample orders are available for quality assessment and market testing. Please note that express shipping costs apply.
Q: How quickly can you commence production?
A: Production begins immediately upon product confirmation and receipt of prepayment.
Q: What is the delivery timeline?
A: For small orders, expect delivery within 3-5 working days, while larger orders take approximately 10-15 days.
Q: How do you ensure product quality?
A: Our rigorous quality control includes three inspection stages (initial, production, and final goods) plus a comprehensive 1-year warranty for replacements, excluding human damage.
Q: What certifications do you hold?
A: We are certified with ISO9000, CE, Explosion-proof certification, and RoHs. We also provide third-party quality and safety inspection certifications before delivery.
Q: May I visit your factory?
A: Absolutely! We warmly welcome you to visit. Fly into Xian Yang airport, and it will be our pleasure to host you.
Q: What are your warranty terms?
A: We offer a comprehensive 12-month warranty period.
Q: Can you offer OEM & Customized services?
A: Yes, we provide both OEM and ODM services. Our professional R&D department is equipped to deliver tailored solutions to meet your specific needs.
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