Q: How long will you reply to me?
A: We are committed to delivering a swift response, ensuring you receive a reply within a maximum of 12 hours.
Q: Can I get some samples?
A: Absolutely, sample orders are available for quality assessment and market evaluation. Please be aware that the express cost will be borne by the buyer, allowing you to experience our product quality firsthand.
Q: How soon can you arrange your production?
A: Upon confirmation of your product order and receipt of prepayment, our production process will be initiated without any delay, ensuring timely delivery.
Q: What's the delivery time?
A: Expect prompt delivery times of approximately 3-5 working days for small orders, while larger orders may require 10-15 days, reflecting our commitment to efficient service.
Q: How do you control your quality?
A: We implement a stringent three-step inspection process, covering initial, production, and finished goods stages. This is complemented by a robust warranty service, offering a one-year replacement guarantee for non-human-induced defects.
Q: What certificates do you have?
A: We proudly hold ISO9000, CE, and Explosion-proof certifications, along with RoHS compliance. Additionally, we can provide third-party quality and safety inspection certifications before delivery to assure you of our commitment to quality.
Q: Could I visit your factory?
A: We warmly welcome you to visit our facilities! Simply arrive at Xi'an Yang airport, and we will be delighted to host and guide you through our operations.
Q: What's your warranty terms?
A: We offer a comprehensive warranty period of 12 months, underscoring our confidence in the quality and durability of our products.
Q: Can you provide OEM & Customized service?
A: Yes, we offer both OEM and ODM services. Our professional R&D department is equipped to deliver expert solutions tailored to your unique requirements, ensuring your complete satisfaction.