Q: How long will you reply to me?
A: We are committed to responding to you promptly, with a maximum response time of 12 hours.
Q: Can I get some samples?
A: Absolutely! We offer sample orders for quality assessment and market evaluation. Please note, however, that the express cost is the responsibility of the buyer.
Q: How soon can you arrange your production?
A: Upon product confirmation and receipt of prepayment, we will commence production immediately to ensure no delays.
Q: What's the delivery time?
A: For smaller orders, you can expect a delivery time of approximately 3-5 working days. Larger orders may require 10-15 days for delivery.
Q: How do you control your quality?
A: We implement a rigorous three-step inspection process covering initial, production, and finished goods stages. This is complemented by a robust warranty service, offering a one-year replacement guarantee for defects not caused by human damage.
Q: What certificates do you have?
A: We proudly hold ISO9000, CE, and Explosion-proof certifications, along with RoHS compliance. Additionally, third-party quality and safety inspection certifications can be provided before delivery.
Q: Could I visit your factory?
A: You are most welcome to visit us! Simply fly to Xi'an Yang airport, and we would be delighted to host you.
Q: What's your warranty terms?
A: We offer a comprehensive warranty period of 12 months to ensure your peace of mind.
Q: Can you provide OEM & Customized service?
A: Yes, we offer both OEM and ODM services. Our professional R&D department is well-equipped to deliver expert solutions tailored to your specific needs.