Q1: Is the product compatible with phone cases?
A: Absolutely! Our product is designed to efficiently charge through cases up to 8mm thick, whether they're made of plastic, silicone, or TPU.Q2: What might cause my device to charge at a slower rate?
A: Please ensure your phone supports 15W wireless charging. Devices that are non-Qi compatible may experience reduced power levels, leading to slower charging.
Q: What is your response time for inquiries?
A: Our dedicated team ensures a prompt response to your inquiries, reaching out within 12 hours for your convenience.
Q: Is it possible to request samples?
A: Certainly, sample orders are available for you to perform quality checks and market tests. However, please be advised that express shipping costs will be your responsibility.
Q: How quickly can production commence?
A: Production can commence immediately upon receiving both your product confirmation and the necessary prepayment, ensuring a swift start to your order.
Q: Can you provide the expected delivery timeframe?
A: For small orders, delivery can be expected within 3-5 working days, whereas larger orders may take between 10-15 days.
Q: What are your quality control measures?
A: We maintain stringent quality control through a rigorous three-step inspection process, covering original materials, in-production, and finished goods. Furthermore, we extend excellent warranty service with a 1-year free replacement policy, excluding human-induced damage.
Q: Which certifications do you hold?
A: We hold prestigious certifications, including ISO9000, CE, Explosion-proof certification, and RoHs readiness. Prior to delivery, quality and safety inspection certifications from third-party organizations can also be provided.
Q: Is it possible to visit your factory?
A: We warmly welcome you to visit! Please arrange your travel to Xian Yang airport, and it will be our pleasure to host you at our facility.
Q: Could you outline your warranty terms?
A: We proudly offer a comprehensive 12-month warranty period, designed to provide you with peace of mind.
Q: Can you provide OEM and customized services?
A: Yes, we offer both OEM and ODM services. Our professional R&D department is equipped to provide tailored, expert solutions to meet your specific needs.
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