Q: How long will it take for you to respond to my inquiry?
A: We commit to reaching out to you at the earliest, definitely within 12 hours.
Q: Is it possible to receive some samples?
A: Absolutely, we offer sample orders for you to assess quality and conduct market testing. Please note, the express shipping costs are your responsibility.
Q: How quickly can production be initiated?
A: Production begins immediately upon your product confirmation and receipt of prepayment.
Q: What is the expected delivery time?
A: Typically, it takes about 3-5 working days for smaller orders and 10-15 days for larger ones.
Q: How is quality control managed?
A: We implement a comprehensive three-step inspection process (covering raw materials, production, and finished products) along with a robust warranty service offering a one-year replacement guarantee for non-human inflicted damages.
Q: Which certifications do you hold?
A: We are certified with ISO9000, CE, Explosion-proof certification, and RoHs compliance. Additionally, we can provide third-party quality and safety inspection certifications before delivery.
Q: May I arrange a visit to your factory?
A: Certainly! We warmly welcome you to visit us. Just fly to Xian Yang airport, and it will be our pleasure to host you.
Q: What are the terms of your warranty?
A: We provide a comprehensive 12-month warranty period.
Q: Are OEM and Customized services available?
A: Yes, we offer both OEM and ODM services, supported by our expert R&D department, which can deliver tailored solutions to meet your needs.
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