Q: How long will you reply to me?
A: We are committed to responding to you promptly, within a maximum of 12 hours.
Q: Can I get some samples?
A: Absolutely, sample orders are available to help you assess quality and conduct market evaluations. Please note, the express cost will be shouldered by the buyer.
Q: How soon can you arrange your production?
A: Once we receive your product confirmation and prepayment, our production will commence immediately, without any delay.
Q: What's the delivery time?
A: For small orders, anticipate a delivery timeline of approximately 3-5 working days. Larger orders may require 10-15 days for completion.
Q: How do you control your quality?
A: Our stringent three-step inspection process—covering initial, production, and finished goods stages—ensures quality control. This is complemented by our robust warranty service, which includes a one-year replacement guarantee for defects not resulting from human damage.
Q: What certificates do you have?
A: We proudly hold ISO9000, CE, and Explosion-proof certifications, alongside RoHS compliance. Additionally, we can provide third-party quality and safety inspection certifications prior to delivery.
Q: Could I visit your factory?
A: You are warmly invited to visit us! Simply fly to Xi'an Yang airport, and we will be delighted to host you at our facility.
Q: What's your warranty terms?
A: We are proud to offer a comprehensive 12-month warranty period, ensuring your satisfaction and peace of mind.
Q: Can you provide OEM & Customized service?
A: Yes, we offer comprehensive OEM and ODM services. Our highly skilled R&D department is ready to provide expert solutions tailored specifically to your needs.