Q: How long will you reply to me? A: We are committed to responding promptly, ensuring you receive a reply within a swift 12-hour timeframe.
Q: Can I get some samples? A: Absolutely! We offer sample orders for your quality assessment and market evaluation. Kindly note that express costs are borne by you.
Q: How soon can you arrange your production? A: Upon receiving your product confirmation and prepayment, we initiate production immediately, ensuring swift order processing.
Q: What's the delivery time? A: For smaller orders, expect delivery within 3-5 working days. Larger orders typically take 10-15 days, ensuring timely fulfillment.
Q: How do you control your quality? A: We implement a rigorous three-step inspection process (covering raw materials, production, and finished products), coupled with a robust warranty service: a 1-year free replacement policy for defects not caused by human factors.
Q: What certificates do you have? A: We hold ISO9000, CE, Explosion-proof certification, and RoHS compliance. Pre-delivery, we can also provide quality and safety inspection certifications issued by third-party authorities.
Q: Could I visit your factory? A: We warmly invite you to visit! Simply fly to Xian Yang Airport, and it will be our pleasure to host you.
Q: What's your warranty terms? A: We confidently offer a comprehensive 12-month warranty period to ensure your satisfaction and peace of mind.
Q: Can you provide OEM & Customized service? A: Yes, we proudly offer both OEM and ODM services. Our professional R&D department is equipped to deliver expert solutions tailored to your needs.
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