Q: How promptly will you respond to my inquiry? A: We prioritize your inquiries and will reach out to you within a swift 12-hour window, ensuring you receive the information you need without delay.
Q: Is it possible to obtain samples? A: Certainly! We offer sample orders for you to assess quality and gauge market potential. Kindly note that express shipping costs will be your responsibility.
Q: How quickly can production be initiated? A: Upon confirming your product specifications and receiving the prepayment, we will commence production immediately, ensuring your order is prioritized.
Q: What is the expected delivery timeline? A: For small orders, expect delivery within 3-5 working days, while larger orders typically require 10-15 days to fulfill, ensuring timely receipt of your products.
Q: How is quality assurance managed? A: We implement a rigorous three-step inspection process—covering initial, production, and final goods stages. Furthermore, we offer a comprehensive warranty service, providing one year of free replacements for any non-human damage.
Q: What certifications does your company hold? A: We proudly possess ISO9000, CE, Explosion-proof certification, and RoHs compliance. Additionally, we can provide third-party quality and safety inspection certifications prior to delivery.
Q: May I visit your manufacturing facility? A: Absolutely, we would be delighted to welcome you! Please fly into Xian Yang airport. Q: What are the terms of your warranty? A: We offer a robust 12-month warranty period for your peace of mind.
Q: Do you offer OEM & Customized services? A: Yes, we provide both OEM and ODM services. Our professional R&D department is equipped to offer expert solutions tailored to your needs.