Q: How long will you reply to me? A: We are committed to providing prompt responses, reaching out to you within a swift 12-hour period.
Q: Can I get some samples? A: Absolutely! We offer sample orders for you to evaluate quality and test market response. Please note that express shipping charges apply.
Q: How soon can you arrange your production? A: Upon receiving your product confirmation and prepayment, we jump into action immediately, kickstarting the production process without delay.
Q: What's the delivery time? A: For your convenience, we typically fulfill small orders within 3-5 working days and larger orders in 10-15 days.
Q: How do you control your quality? A: Our quality control is rigorous, involving three crucial inspection phases (original materials, production process, and finished goods). We complement this with an excellent warranty service, offering a free replacement within 1 year for any non-human damage.
Q: What certificates do you have? A: We proudly hold ISO9000, CE, Explosion-proof certification, and RoHS readiness. Additionally, we can provide quality and safety inspection certifications issued by third-party authorities prior to delivery.
Q: Could I visit your factory? A: We warmly welcome you! Please fly to Xian Yang airport. It would be our great pleasure to host you. Q: What's your warranty terms? A: We offer an extended 12-month warranty period for your peace of mind.
Q: Can you provide OEM & Customized service? A: Certainly! We specialize in OEM and ODM services, backed by our expert R&D department. We're equipped to deliver tailored, professional solutions to meet your unique needs.