Q: How long will you reply to me?
A: We guarantee a prompt response, with a maximum waiting time of just 12 hours.
Q: Can I get some samples?
A: Certainly, sample orders are available to facilitate quality assessment and market evaluation. Please be advised that the express costs will be borne by the buyer.
Q: How soon can you arrange your production?
A: Upon your product confirmation and receipt of prepayment, we initiate production immediately, ensuring there are no delays.
Q: What's the delivery time?
A: For smaller orders, anticipate a delivery timeframe of approximately 3-5 working days, whereas larger orders may require 10-15 days.
Q: How do you control your quality?
A: Our quality assurance process is stringent, encompassing a three-step inspection process (covering initial, production, and final goods), supported by a robust warranty service—offering a one-year replacement guarantee for defects not caused by human mishandling.
Q: What certificates do you have?
A: Our certifications include ISO9000, CE, and Explosion-proof, with RoHS compliance. Additionally, we can provide third-party quality and safety inspection certifications prior to delivery for your peace of mind.
Q: Could I visit your factory?
A: Yes, you're warmly invited! Simply fly to Xi'an Yang airport, and we will be thrilled to welcome you.
Q: What's your warranty terms?
A: We are pleased to offer a comprehensive warranty term of 12 months, ensuring your satisfaction and peace of mind.
Q: Can you provide OEM & Customized service?
A: Yes, we provide both OEM and ODM services. Our professional R&D department is ready to deliver bespoke solutions tailored to meet your specific requirements.