Q: How long will you take to reply to me? A: We are committed to responding promptly, ensuring you hear from us within 12 hours.
Q: Can I get some samples? A: Certainly! Sample orders are available for you to assess quality and test the market. Please note, however, that express shipping costs will apply.
Q: How soon can you arrange your production? A: Production commences immediately upon receiving your product confirmation and prepayment, ensuring swift and timely processing.
Q: What's the delivery time? A: For small orders, anticipate a quick turnaround of 3-5 working days. Larger orders are efficiently managed, typically dispatched within 10-15 days.
Q: How do you control your quality? A: We implement a rigorous quality control process encompassing three inspection phases (initial, production, and final goods), complemented by a robust warranty service. Enjoy peace of mind with a 1-year free replacement warranty, excluding any damage caused by human factors.
Q: What certificates do you have? A: Our credentials include ISO9000, CE, Explosion-proof certification, and RoHS compliance. Prior to delivery, we can also provide quality and safety inspection certifications issued by third-party agencies.
Q: Could I visit your factory? A: We warmly welcome your visit! Simply fly to Xian Yang Airport, and we would be delighted to host you.
Q: What's your warranty terms? A: We offer a comprehensive 12-month warranty period, ensuring your peace of mind.
Q: Can you provide OEM & Customized service? A: Absolutely! We offer both OEM and ODM services, supported by our expert R&D department, ready to deliver tailored solutions to meet your specific needs.