Q: How long will it take for you to respond to my inquiry? A: We are committed to reaching out to you promptly, ensuring a response within 12 hours.
Q: Is it possible to receive samples? A: Absolutely, you can place a sample order to evaluate quality and test the market. Please note, the cost of express shipping will be your responsibility.
Q: How quickly can you commence production? A: Production will begin immediately upon receiving your product confirmation and the prepayment.
Q: What is the expected delivery timeline? A: For small orders, anticipate a delivery time of approximately 3-5 working days, while larger orders typically require 10-15 days.
Q: What measures do you take to ensure quality control? A: Our quality control protocol includes three inspection stages: initial, production, and final goods assessments. Additionally, we offer a robust warranty service, with a one-year guarantee for replacement free of charge, barring any human-induced damage.
Q: What certifications have you obtained? A: We are certified with ISO9000, CE, and Explosion-proof certification, and our products are RoHS compliant. Furthermore, we can provide quality and safety inspection certifications from third-party organizations prior to delivery.
Q: May I visit your factory? A: Absolutely, you are warmly invited! Simply fly to Xian Yang airport, and it will be our pleasure to host you. Q: What are your warranty terms? A: We offer a comprehensive 12-month warranty period.
Q: Are OEM & Customized services available? A: Yes, we provide both OEM and ODM services. Our expert R&D department is equipped to deliver professional solutions tailored to your needs.