Q: How long until I receive a reply from you?
A: We prioritize our communication and will get back to you promptly, guaranteed within 12 hours.
Q: Is it possible to receive samples?
A: Absolutely! We offer sample orders to ensure you can evaluate the quality and explore market potential. Please note that express shipping charges apply.
Q: How quickly can production be initiated?
A: Once we receive your confirmed order and prepayment, our production process will commence without delay.
Q: What is the expected delivery timeframe?
A: For small orders, expect delivery in 3-5 working days. Larger orders typically take 10-15 days.
Q: How is quality control managed?
A: Our rigorous quality control includes three inspection stages (initial, production, and final goods) combined with a robust warranty service offering a 1-year replacement guarantee for defects not due to user damage.
Q: Which certifications have you acquired?
A: We are certified with ISO9000, CE, and Explosion-proof certifications, and RoHS compliance. Additionally, third-party quality and safety inspection certificates are available upon request before delivery.
Q: May I visit your factory?
A: We warmly welcome your visit! Please fly into Xi'an Xianyang Airport, and it would be our great pleasure to host you.
Q: What are the warranty terms?
A: We provide a comprehensive 12-month warranty period to ensure customer satisfaction.
Q: Can you offer OEM and Customization services?
A: Certainly! We offer both OEM and ODM services. Our expert R&D department is ready to deliver tailored solutions to meet your specific needs.