Q: How long will you reply to me? A: Our team is committed to reaching out to you at lightning speed, ensuring a response within 12 hours or less.
Q: Can I get some samples? A: Absolutely! We offer sample orders to ensure you can check the quality and assess the market potential. Please note that express shipping costs will apply.
Q: How soon can you arrange your production? A: We initiate production promptly upon receiving your product confirmation and prepayment. Your order is our priority!
Q: What's the delivery time? A: Expect swift delivery, typically 3-5 working days for small orders and 10-15 days for larger requests.
Q: How do you control your quality? A: Our quality assurance is robust, with three meticulous inspection steps covering raw materials, production, and finished goods. Plus, we offer a fantastic warranty service: a full year of free replacements for non-human damage.
Q: What certificates do you have? A: We proudly hold ISO9000, CE, Explosion-proof certification, and RoHS compliance. Additionally, third-party quality and safety inspection certifications are available upon request before delivery.
Q: Could I visit your factory? A: We warmly welcome you! Fly into Xian Yang Airport, and it will be our pleasure to host your visit.
Q: What's your warranty terms? A: We confidently offer a comprehensive 12-month warranty, ensuring peace of mind with your purchase.
Q: Can you provide OEM & Customized service? A: Yes, indeed! Our professional R&D department is ready to deliver OEM and ODM services, offering tailored, innovative solutions to meet your specific needs.