Q: How quickly can I expect a response from you?
A: We are committed to reaching out to you at the earliest, guaranteed within 12 hours.
Q: Is it possible to receive sample products?
A: Certainly! We are pleased to provide sample orders for your quality evaluation and market exploration. Note that the express delivery cost will be your responsibility.
Q: When can you initiate the production process?
A: Our production starts promptly upon receiving your product confirmation and prepayment.
Q: What is your expected delivery timeframe?
A: For smaller orders, expect a delivery within 3-5 working days. Larger orders are typically fulfilled within 10-15 days.
Q: How do you ensure the quality of your products?
A: We employ a robust quality control process featuring three rigorous inspections (initial, production, and final stages), complemented by a generous 1-year warranty offering free replacements for any non-human-induced damage.
Q: What certifications do you hold?
A: We proudly hold ISO9000, CE, and Explosion-proof certifications, with RoHS compliance. Additionally, third-party quality and safety inspection certifications are available prior to delivery.
Q: Is a visit to your factory possible?
A: Absolutely! We warmly invite you to visit our facility. Please fly into Xi'an Yang Airport. Your visit would be our pleasure.
Q: What are the terms of your warranty?
A: We provide a comprehensive 12-month warranty period for our products.
Q: Do you offer OEM and Customized services?
A: Yes, we offer both OEM and ODM services. Our expert R&D department is equipped to deliver tailored solutions to meet your specific needs.
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