Q: How promptly will you respond to my inquiry? A: We prioritize your inquiries and are dedicated to responding with utmost speed, ensuring you hear from us within a maximum of 12 hours.
Q: Is it possible to receive samples? A: Certainly! We gladly provide sample orders, enabling you to evaluate quality and conduct market testing. Please be aware that the express shipping costs will be your responsibility.
Q: When can you commence production? A: We are poised to start production immediately upon receiving your product confirmation and prepayment, ensuring a rapid commencement to meet your requirements efficiently.
Q: What is the expected delivery time? A: For smaller orders, expect a swift delivery within approximately 3-5 working days. Larger orders are typically fulfilled in 10-15 days, ensuring timely delivery.
Q: How do you ensure quality control? A: Our rigorous three-step inspection process spans initial materials, production, and finished goods. This is complemented by a robust warranty service, offering a one-year free replacement for any defects, excluding damage caused by human factors.
Q: Which certifications do you hold? A: Our credentials include ISO9000, CE, explosion-proof certification, and RoHS compliance. Additionally, we can provide third-party quality and safety inspection certifications before dispatch to assure you of our commitment to excellence.
Q: Can I visit your factory? A: We warmly invite you to visit us! Please fly to Xian Yang airport, where we look forward to welcoming and hosting you. Q: What are your warranty terms? A: We offer a comprehensive 12-month warranty period, ensuring your peace of mind.
Q: Do you offer OEM & Customized services? A: Yes, indeed! We provide both OEM and ODM services. Our expert R&D department is at your service, ready to deliver customized solutions tailored to your specific requirements.