Q1: Is the product compatible with phone cases?
A: Absolutely! This product is designed to charge efficiently through cases up to 8mm thick, whether they're crafted from plastic, silicone, or TPU, ensuring convenience without compromising functionality.Q2: What might cause my device to charge at a slower rate?
A: Please ensure your phone supports 15W wireless charging, as non-Qi devices may experience reduced power levels, affecting charging speed.
Q: What is your response time for inquiries?
A: Our dedicated team is committed to prompt service, ensuring you receive a response within 12 hours, keeping your needs our priority.
Q: Is it possible to request samples?
A: Certainly! We provide sample orders for quality checks and market tests. Please note, express shipping costs are the responsibility of the requester.
Q: How quickly can production commence?
A: Production begins immediately upon receiving both your product confirmation and the prepayment, ensuring swift service delivery.
Q: Can you provide the expected delivery timeframe?
A: For small orders, expect delivery within 3-5 working days, while larger orders may take 10-15 days, accommodating your schedule efficiently.
Q: What are your quality control measures?
A: Our rigorous three-step inspection process includes checks on original, in-production, and finished goods, ensuring superior quality. We also offer a 1-year free replacement warranty, excluding human-induced damage.
Q: Which certifications do you hold?
A: We are proud to hold ISO9000, CE, Explosion-proof certification, and RoHs readiness. Upon request, we provide quality and safety inspection certifications from third-party organizations prior to delivery.
Q: Is it possible to visit your factory?
A: We'd be delighted to welcome you! Simply fly to Xian Yang airport, and we will be pleased to host your visit, offering you an insightful tour.
Q: Could you outline your warranty terms?
A: We are proud to offer a comprehensive 12-month warranty period, providing you with peace of mind and assurance in our product quality.
Q: Can you provide OEM and customized services?
A: Yes, we offer both OEM and ODM services. Our professional R&D department is ready to deliver expert, tailored solutions to meet your specific needs.
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