Q1: Is the product compatible with phone cases?
A: Absolutely! Our product is engineered to charge seamlessly through cases up to 8mm thick, whether they are crafted from plastic, silicone, or TPU.Q2: What might cause my device to charge at a slower rate?
A: Please ensure that your phone is equipped to support 15W wireless charging. Devices that do not support Qi technology may experience reduced power levels.
Q: What is your response time for inquiries?
A: Our dedicated team is committed to reaching out promptly, ensuring a response within 12 hours.
Q: Is it possible to request samples?
A: Certainly! Sample orders are available for conducting quality checks and market tests. Please note that express shipping costs will be your responsibility.
Q: How quickly can production commence?
A: Production will commence immediately upon receipt of both your product confirmation and prepayment.
Q: Can you provide the expected delivery timeframe?
A: For small orders, expect delivery within 3-5 working days, while larger orders may require 10-15 days.
Q: What are your quality control measures?
A: We employ a rigorous three-step inspection process encompassing original, in-production, and finished goods. In addition, we offer an excellent warranty service with a 1-year free replacement policy, excluding human damage.
Q: Which certifications do you hold?
A: Our certifications include ISO9000, CE, Explosion-proof certification, and RoHs readiness. We can also provide quality and safety inspection certifications by third-party organizations prior to delivery.
Q: Is it possible to visit your factory?
A: We'd be delighted to welcome you! Please fly to Xian Yang airport, and it would be our pleasure to host you.
Q: Could you outline your warranty terms?
A: We proudly offer a comprehensive 12-month warranty period.
Q: Can you provide OEM and customized services?
A: Yes, both OEM and ODM services are available. Our professional R&D department is ready to provide you with expert solutions tailored to your needs.