Q1: Is the product compatible with phone cases?
A: Absolutely! Our product is thoughtfully engineered to charge effortlessly through cases up to 8mm thick, whether they are made of plastic, silicone, or TPU.Q2: What might cause my device to charge at a slower rate?
A: Please ensure that your phone is compatible with 15W wireless charging. Devices lacking Qi technology support may experience reduced power levels.
Q: What is your response time for inquiries?
A: Our dedicated team is committed to prompt communication, ensuring a response within 12 hours.
Q: Is it possible to request samples?
A: Certainly! Sample orders are available for conducting quality checks and market trials. Please be aware that express shipping costs will be your responsibility.
Q: How quickly can production commence?
A: Production will commence immediately upon receipt of both your product confirmation and prepayment.
Q: Can you provide the expected delivery timeframe?
A: For small orders, delivery is anticipated within 3-5 working days, while larger orders may require 10-15 days.
Q: What are your quality control measures?
A: We implement a stringent three-step inspection process, covering original, in-production, and finished goods. Additionally, we offer a superior warranty service with a 1-year free replacement policy, excluding human damage.
Q: Which certifications do you hold?
A: Our certifications include ISO9000, CE, Explosion-proof certification, and RoHs compliance. We can also provide quality and safety inspection certifications from third-party organizations prior to delivery.
Q: Is it possible to visit your factory?
A: We'd be delighted to welcome you! Please fly to Xian Yang airport, and it would be our pleasure to host you.
Q: Could you outline your warranty terms?
A: We proudly offer a comprehensive 12-month warranty period.
Q: Can you provide OEM and customized services?
A: Yes, both OEM and ODM services are available. Our professional R&D department is prepared to provide you with expert solutions tailored to your needs.