Q: How long will you reply to me?
A: We commit to reaching out to you promptly, within a maximum timeframe of 12 hours.
Q: Can I get some samples?
A: Absolutely, sample orders are available for you to assess quality and evaluate the market. Please note, the express shipping cost is borne by the buyer.
Q: How soon can you arrange your production?
A: Upon confirmation of your order and receipt of prepayment, we will initiate production immediately, ensuring no delays.
Q: What's the delivery time?
A: For smaller orders, anticipate a delivery period of about 3-5 working days, while larger orders may require 10-15 days.
Q: How do you control your quality?
A: We implement a stringent three-step inspection process covering initial, production, and final goods stages, combined with a comprehensive warranty service, which includes a one-year replacement guarantee for defects unrelated to human damage.
Q: What certificates do you have?
A: We possess ISO9000, CE, and Explosion-proof certifications, along with RoHS compliance. Additionally, third-party quality and safety inspection certificates can be provided prior to delivery.
Q: Could I visit your factory?
A: You are warmly invited! Simply fly to Xi'an Yang airport, and we would be delighted to welcome you.
Q: What's your warranty terms?
A: We proudly offer an extensive warranty period of 12 months.
Q: Can you provide OEM & Customized service?
A: Yes, we offer both OEM and ODM services. Our expert R&D department is ready to deliver professional solutions customized to your specific needs.