Q: How long will you reply to me? A: We pride ourselves on swift communication and will respond within 12 hours, ensuring your inquiries are promptly addressed.
Q: Can I get some samples? A: Absolutely! We offer sample orders for quality assurance and market evaluation. Please note that express costs will be your responsibility.
Q: How soon can you arrange your production? A: Production begins immediately upon product confirmation and receipt of prepayment, ensuring a seamless and efficient process.
Q: What's the delivery time? A: For small orders, expect delivery in 3-5 working days, while larger orders are fulfilled within 10-15 days, guaranteeing timely service for all order sizes.
Q: How do you control your quality? A: Our rigorous quality control involves a three-step inspection process (initial, during production, and post-production) complemented by a robust warranty service. Enjoy peace of mind with a one-year warranty offering free replacement for non-human damage issues.
Q: What certificates do you have? A: We are certified with ISO9000, CE, Explosion-proof certification, and RoHs compliance. Additionally, third-party quality and safety inspection certifications are available before goods delivery, ensuring utmost reliability and safety.
Q: Could I visit your factory? A: We warmly welcome you to our facility! Fly to Xi'an Yang Airport and enjoy the pleasure of visiting our state-of-the-art factory.
Q: What's your warranty terms? A: We offer a comprehensive 12-month warranty period, providing assurance and support for your purchase.
Q: Can you provide OEM & Customized service? A: Yes, we offer both OEM and ODM services. Our professional R&D department is ready to deliver tailored solutions to meet your specific needs.
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