Q: How long will you reply to me?
A: We are committed to providing a prompt response, ensuring you hear from us within a maximum of 12 hours.
Q: Can I get some samples?
A: Certainly, sample orders are available to facilitate quality assessment and market evaluation. Please note that the express cost will be borne by the buyer.
Q: How soon can you arrange your production?
A: Upon your confirmation of the product and receipt of prepayment, we will initiate production immediately, ensuring no unnecessary delays.
Q: What's the delivery time?
A: For smaller orders, anticipate a delivery timeframe of approximately 3-5 working days, while larger orders may require 10-15 days for delivery.
Q: How do you control your quality?
A: Our quality control is stringent, involving a comprehensive three-step inspection process (covering initial, production, and final goods), complemented by a robust warranty service. We offer a one-year replacement guarantee for defects not attributed to human damage.
Q: What certificates do you have?
A: We proudly possess ISO9000, CE, and Explosion-proof certifications, along with RoHS compliance. Additionally, we can provide third-party quality and safety inspection certifications before delivery for your assurance.
Q: Could I visit your factory?
A: Absolutely, you are warmly invited to visit our factory! Simply fly to Xi'an Yang airport, and we would be delighted to host you.
Q: What's your warranty terms?
A: We offer a comprehensive 12-month warranty period, ensuring peace of mind with your purchase.
Q: Can you provide OEM & Customized service?
A: Yes, we specialize in offering both OEM and ODM services. Our experienced R&D department is poised to deliver expert solutions tailored specifically to your requirements.