Q: How long will it take for you to reply to me? A: We are committed to providing prompt communication and will get back to you within 12 hours.
Q: Can I receive some samples? A: Absolutely! Sample orders are available for quality checks and market testing. Please note that the express shipping costs will need to be covered by you.
Q: How swiftly can you commence production? A: Production will be initiated immediately upon receiving your product confirmation and prepayment, ensuring a swift and efficient start.
Q: What is the delivery time? A: For small orders, the delivery time is typically 3-5 working days, while larger orders generally require 10-15 days.
Q: How do you ensure quality control? A: We implement a rigorous three-step inspection process, covering initial, production, and finished goods phases, complemented by a robust warranty service offering a one-year replacement for any non-human damage factors.
Q: What certifications do you hold? A: We are proud to hold ISO9000, CE, Explosion-proof, and RoHS certifications. Additionally, we can provide quality and safety inspection certifications from third-party agencies prior to delivery.
Q: May I visit your factory? A: We warmly welcome you to visit us! Simply fly to Xi'an Yang airport for a tour. Q: What are your warranty terms? A: We offer a comprehensive 12-month warranty period.
Q: Do you offer OEM & Customized services? A: Yes, we provide both OEM and ODM services. Our expert R&D department is ready to deliver professional solutions tailored to your needs.