Q1: Is the product compatible with phone cases?
A: Absolutely! Our product is designed to efficiently charge through cases up to 8mm thick, whether they are made of plastic, silicone, or TPU materials.Q2: What might cause my device to charge at a slower rate?
A: Please ensure that your phone is equipped to support 15W wireless charging. Non-Qi certified devices may experience reduced power levels, leading to slower charging speeds.
Q: What is your response time for inquiries?
A: Our dedicated team is committed to providing you with prompt assistance, ensuring that you receive a response within 12 hours.
Q: Is it possible to request samples?
A: Certainly, we offer sample orders to facilitate your quality checks and market tests. Please note that express shipping costs will need to be borne by you.
Q: How quickly can production commence?
A: Production will be initiated immediately upon receiving both your product confirmation and the required prepayment.
Q: Can you provide the expected delivery timeframe?
A: For small orders, expect delivery within 3-5 working days. Larger orders may require a timeframe of 10-15 days.
Q: What are your quality control measures?
A: We enforce a rigorous three-step inspection process that encompasses original materials, in-production items, and finished goods. Furthermore, we offer an exceptional 1-year free replacement warranty policy, excluding damages caused by human error.
Q: Which certifications do you hold?
A: We proudly possess certifications including ISO9000, CE, Explosion-proof certification, and RoHs readiness. Additionally, prior to delivery, we can provide quality and safety inspection certifications from reputable third-party organizations.
Q: Is it possible to visit your factory?
A: We would be thrilled to welcome you for a visit! Please arrange your flight to Xian Yang airport, and we will be delighted to host you.
Q: Could you outline your warranty terms?
A: We offer a comprehensive 12-month warranty period, designed to provide you with lasting peace of mind.
Q: Can you provide OEM and customized services?
A: Yes, we offer both OEM and ODM services. Our expert R&D department is fully equipped to deliver bespoke solutions tailored specifically to your unique requirements.