Q: How long will you reply to me?
A: We guarantee a prompt response, committing to contact you within a maximum of 12 hours.
Q: Can I get some samples?
A: Certainly, we offer sample orders for quality assessment and market evaluation. Please be aware that express shipping costs are the responsibility of the buyer.
Q: How soon can you arrange your production?
A: Once we receive your product confirmation and prepayment, we will initiate production immediately, ensuring no delay.
Q: What's the delivery time?
A: For small orders, anticipate a delivery time of approximately 3-5 working days, while larger orders may require 10-15 days.
Q: How do you control your quality?
A: Our robust quality control process includes a rigorous three-step inspection (covering initial, production, and finished goods) and is complemented by a strong warranty service—offering a one-year replacement guarantee for defects not caused by human damage.
Q: What certificates do you have?
A: We possess ISO9000, CE, and Explosion-proof certifications, alongside RoHS compliance. Third-party quality and safety inspection certifications can be provided prior to delivery.
Q: Could I visit your factory?
A: Absolutely! You are warmly invited to visit us. Simply fly to Xi'an Yang airport, and we would be delighted to host you.
Q: What's your warranty terms?
A: We proudly provide a comprehensive 12-month warranty period, ensuring peace of mind for our clients.
Q: Can you provide OEM & Customized service?
A: Yes, we offer robust OEM and ODM services. Our professional R&D department is equipped to offer expert solutions tailored to your specific requirements.