Q: How long will you reply to me?
A: We are committed to responding promptly, with a maximum turnaround time of 12 hours.
Q: Can I get some samples?
A: Certainly! We provide sample orders for quality assessment and market evaluation. Please be advised that express shipping costs are the buyer's responsibility.
Q: How soon can you arrange your production?
A: Production will commence immediately after product confirmation and receipt of prepayment, ensuring no time is wasted.
Q: What's the delivery time?
A: For small orders, anticipate a delivery time of around 3-5 working days. Larger orders may require 10-15 days, depending on volume.
Q: How do you control your quality?
A: We implement a comprehensive three-step inspection process covering initial, production, and finished goods stages. This rigorous approach is supported by a robust warranty service, offering a one-year replacement guarantee for non-human damage defects.
Q: What certificates do you have?
A: Our certifications include ISO9000, CE, and Explosion-proof, along with RoHS compliance. We can also provide third-party quality and safety inspection certificates upon request before delivery.
Q: Could I visit your factory?
A: Absolutely! We warmly welcome you to visit us. Simply fly to Xi'an Yang airport, and we will be delighted to host you.
Q: What's your warranty terms?
A: We offer a comprehensive 12-month warranty period, ensuring peace of mind and reliability.
Q: Can you provide OEM & Customized service?
A: Yes, we offer OEM and ODM services. Our skilled R&D department is ready to provide expert solutions tailored to your unique needs.