Q1: Is it compatible with phone cases?
A: Absolutely! Our product seamlessly charges through phone cases up to 8mm thick, whether they are made of plastic, silicone, or TPU.Q2: What might cause my device to charge at a slower rate?
A: Ensure that your phone supports 15W wireless charging. Lower power outputs may apply to devices not equipped with Qi technology.
Q: How quickly can I expect a response from you?
A: We are committed to responding as swiftly as possible and will get back to you within 12 hours.
Q: Is it possible to obtain samples for testing?
A: Certainly! We offer sample orders for quality checks and market tests. Please note that you will need to cover the express shipping cost.
Q: When can you commence production?
A: Production will begin immediately upon receiving your product confirmation and prepayment, ensuring a prompt start.
Q: What is your delivery timeframe?
A: Typically, delivery takes about 3-5 working days for small orders and 10-15 days for larger orders.
Q: How do you ensure quality control?
A: Our robust quality control process includes three inspection stages: initial, production, and final goods inspection, complemented by a comprehensive 1-year warranty, allowing free replacements for non-human damage.
Q: Which certifications have you attained?
A: We are proud holders of ISO9000, CE, Explosion-proof, and RoHS certifications. Additionally, third-party quality and safety inspection certifications are available prior to delivery.
Q: May I visit your factory?
A: We would be delighted to welcome you! Fly into Xian Yang airport, and it will be our pleasure to host you.
Q: What are the terms of your warranty?
A: We provide a comprehensive 12-month warranty period.
Q: Can you offer OEM and customized services?
A: Yes, we offer both OEM and ODM services, supported by our professional R&D department, which is ready to deliver bespoke and innovative solutions.
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