Q: How promptly will you respond to my inquiry? A: We are committed to getting back to you swiftly, within a maximum of 12 hours.
Q: Is it possible to receive samples? A: Absolutely, we offer sample orders for you to assess quality and conduct market testing. Please note that you will need to cover the express shipping costs.
Q: When can you commence production? A: Production will begin immediately upon receiving your product confirmation and prepayment, ensuring a swift start to meet your needs.
Q: What is the expected delivery time? A: For small orders, anticipate a delivery time of approximately 3-5 working days, while larger orders typically require 10-15 days.
Q: How do you ensure quality control? A: We implement a rigorous three-step inspection process covering initial materials, production, and finished goods, complemented by a robust warranty service offering a free replacement for one year, excluding human-induced damage.
Q: Which certifications do you hold? A: Our certifications include ISO9000, CE, explosion-proof certification, and RoHS compliance. Additionally, before dispatch, we can provide third-party quality and safety inspection certifications.
Q: Can I visit your factory? A: We warmly welcome your visit! Please fly to Xian Yang airport. It would be our pleasure to host you. Q: What are your warranty terms? A: We provide a comprehensive 12-month warranty period.
Q: Do you offer OEM & Customized services? A: Yes, both OEM and ODM services are available. Our professional R&D department is ready to deliver tailored solutions to meet your specific requirements.