Q: How long will you reply to me?
A: We are dedicated to promptly addressing your inquiries, with a guaranteed response time within 12 hours.
Q: Can I get some samples?
A: Certainly, sample orders are available to facilitate quality assessment and market evaluation. Please note that the buyer is responsible for the express shipping costs.
Q: How soon can you arrange your production?
A: Upon confirmation of your product and receipt of prepayment, we initiate production immediately to ensure timely delivery.
Q: What's the delivery time?
A: For smaller orders, anticipate a delivery timeframe of around 3-5 working days. Larger orders typically require 10-15 days for completion.
Q: How do you control your quality?
A: Our quality assurance is robust, featuring a three-step inspection process covering initial, production, and finished goods. This is bolstered by a solid warranty service, offering a one-year replacement guarantee for defects not caused by human damage.
Q: What certificates do you have?
A: We proudly possess ISO9000, CE, and Explosion-proof certifications, along with RoHS compliance. Additionally, we can provide third-party quality and safety inspection certifications prior to delivery.
Q: Could I visit your factory?
A: We warmly welcome your visit! Simply fly to Xi'an Yang airport, and we will be delighted to host you at our facility.
Q: What's your warranty terms?
A: We offer a comprehensive 12-month warranty period, ensuring peace of mind with your purchase.
Q: Can you provide OEM & Customized service?
A: Absolutely, we provide both OEM and ODM services. Our highly skilled R&D department is ready to deliver professional solutions tailored to your specific needs.