Q: How long will it take for you to get back to me?
A: We promise to reach out within 12 hours, ensuring you receive a prompt response at the earliest.
Q: Is it possible to get some samples for testing?
A: Absolutely! We offer sample orders to facilitate quality checks and market testing, with the express cost being the only charge.
Q: Once confirmed, how quickly can you initiate production?
A: Production will commence immediately after we receive your confirmation and prepayment, guaranteeing a swift start.
Q: What is your estimated delivery time frame?
A: For small orders, expect delivery within 3-5 working days, while larger orders typically take 10-15 days.
Q: How do you ensure the quality of your products?
A: We employ a rigorous three-step inspection process covering original materials, production, and finished goods. Additionally, we offer a stellar warranty service with a free replacement within a year, barring any human-induced damage.
Q: What certifications do you hold?
A: We are equipped with ISO9000, CE, Explosion-proof certification, and RoHs compliance. Moreover, third-party quality and safety inspection certifications can be provided before delivery.
Q: Is it possible to visit your factory?
A: You are most welcome to visit us! Please fly to Xian Yang airport. It would be our pleasure to host you.
Q: What are the terms of your warranty?
A: We proudly offer a robust 12-month warranty period, ensuring peace of mind with your purchase.
Q: Can you provide OEM & Customized services?
A: Certainly! We offer both OEM and ODM services, backed by our expert R&D department, ready to deliver professional, tailored solutions for your needs.
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