Q: How promptly will you respond to inquiries?
A: We pride ourselves on swift communication and guarantee a response within 12 hours.
Q: Is it possible to receive sample products?
A: Absolutely, sample orders are available for you to evaluate quality and conduct market testing. However, the express shipping cost is the responsibility of the buyer.
Q: How quickly can production be initiated?
A: Production will commence immediately upon confirmation of your order and receipt of the prepayment.
Q: What is the expected delivery timeline?
A: For small orders, expect delivery in approximately 3-5 working days, while larger orders typically require 10-15 days.
Q: How do you ensure product quality control?
A: Our stringent quality control process includes three inspection phases (initial, production, and final goods) coupled with an excellent warranty service of 1 year, offering free replacement for non-human related damages.
Q: What certifications does your company hold?
A: We are proudly certified with ISO9000, CE, Explosion-proof certification, and RoHs compliance. Additionally, third-party quality and safety inspection certifications can be provided prior to delivery.
Q: May I arrange a visit to your manufacturing facility?
A: We warmly welcome you! Our facility is conveniently located near Xian Yang airport, and it would be our pleasure to host you.
Q: What are your warranty terms?
A: We offer a comprehensive 12-month warranty period.
Q: Do you offer OEM and Customized services?
A: Yes, both OEM and ODM services are available, backed by our expert R&D department ready to provide tailored solutions for your needs.
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