Q: How long will you reply to me?
A: Our commitment is to respond promptly, within 12 hours at most, ensuring you receive the attention you deserve.
Q: Can I get some samples?
A: Certainly! We offer sample orders for quality assessment and market evaluation. Kindly note that the express cost is borne by the buyer.
Q: How soon can you arrange your production?
A: Once you confirm the product and we receive your prepayment, we immediately commence production, ensuring no time is wasted.
Q: What's the delivery time?
A: For small orders, expect a swift delivery within 3-5 working days. Larger orders are efficiently managed within 10-15 days.
Q: How do you control your quality?
A: We utilize a meticulous three-step inspection process encompassing initial, production, and final evaluations. Our robust warranty service includes a one-year replacement guarantee for non-human defects.
Q: What certificates do you have?
A: We proudly possess ISO9000, CE, Explosion-proof certifications, and RoHS compliance. We can also provide third-party quality and safety inspection certifications before delivery.
Q: Could I visit your factory?
A: We warmly welcome you to visit! Simply fly to Xi'an Yang airport, and it would be our pleasure to host your visit.
Q: What's your warranty terms?
A: We offer a comprehensive warranty period of 12 months, standing by the quality of our products.
Q: Can you provide OEM & Customized service?
A: Yes, we specialize in OEM and ODM services. Our expert R&D team is ready to craft solutions that meet your specific needs.