Q: How quickly can I expect a reply from you?
A: We pride ourselves on our promptness and will reach out to you at the earliest, certainly within 12 hours.
Q: Is it possible to receive some samples?
A: Absolutely, sample orders are available for quality verification and market assessment. Please note that the cost of express shipping will be your responsibility.
Q: How swiftly can you organize production?
A: Production commences right after we receive your product confirmation and the initial payment. We ensure a swift start to meet your needs.
Q: What is the anticipated delivery time?
A: Typically, for smaller orders, it takes around 3-5 working days, whereas larger orders require approximately 10-15 working days.
Q: How is quality control managed?
A: Our quality control is rigorous, involving three stages of inspection (initial, during production, and final goods), complemented by a comprehensive warranty service with one year of free replacement in the absence of human-induced damage.
Q: What certifications have you obtained?
A: We have obtained ISO9000, CE, Explosion-proof, and RoHs certifications. Additionally, quality and safety inspection certificates from third parties can be provided prior to delivery.
Q: May I visit your factory?
A: You are most welcome! Simply fly into Xian Yang airport, and it will be our great pleasure to host you.
Q: What are the terms of your warranty?
A: We proudly offer a warranty period of 12 months.
Q: Can you offer OEM and customized services?
A: Yes, both OEM and ODM services are offered. Our professional R&D department is poised to deliver expert solutions tailored to your needs.
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