Q: How long will you reply to me? A: Our commitment is to reach out to you with a response at the earliest possible moment, guaranteed within 12 hours.
Q: Can I get some samples? A: Absolutely, sample orders are available for quality checks and market testing. Please note, the express shipping cost will be your responsibility.
Q: How soon can you arrange your production? A: Upon receiving your product confirmation and prepayment, we will promptly initiate the production process to ensure timely delivery.
Q: What's the delivery time? A: For small orders, expect a swift delivery within 3-5 working days, while larger orders typically require 10-15 days.
Q: How do you control your quality? A: Our quality assurance is rigorous, involving three inspection stages (original, production, and finished goods) coupled with a robust warranty service, including a 1-year free replacement policy for non-human damage.
Q: What certificates do you have? A: We possess ISO9000, CE, Explosion-proof, and RoHs certifications. Additionally, third-party quality and safety inspection certifications can be provided before delivery.
Q: Could I visit your factory? A: We warmly welcome your visit! Simply fly into Xian Yang airport, and it would be our pleasure to host you. Q: What's your warranty terms? A: We proudly offer a comprehensive 12-month warranty period.
Q: Can you provide OEM & Customized service? A: Yes, we offer OEM and ODM services, backed by our professional R&D department, ready to deliver tailored solutions to meet your unique requirements.