Q: How long will you reply to me? A: We are committed to providing you with a prompt response, ensuring we contact you within 12 hours, if not sooner.
Q: Can I get some samples? A: Absolutely! We offer sample orders for you to conduct a quality check and market test. Please note, the express cost will be borne by you.
Q: How soon can you arrange your production? A: Upon receiving your product confirmation and prepayment, we will commence production immediately, ensuring a swift start to your order.
Q: What's the delivery time? A: For small orders, we generally deliver within 3-5 working days. For larger orders, the timeframe extends to approximately 10-15 days.
Q: How do you control your quality? A: Our stringent quality control involves three inspection stages—initial, during production, and post-production. We also offer an exceptional warranty service, with a 1-year period to exchange your product for a new one, barring human-induced damages.
Q: What certificates do you have? A: We proudly hold ISO9000, CE, Explosion-proof certification, and RoHS compliance. Additionally, we can provide third-party quality and safety inspection certifications prior to delivery.
Q: Could I visit your factory? A: We warmly welcome your visit! Please fly to Xian Yang Airport. It's a great pleasure for us to host you. Q: What's your warranty terms? A: We offer a comprehensive 12-month warranty period.
Q: Can you provide OEM & Customized service? A: Certainly! We offer both OEM and ODM services. Our professional R&D department is equipped to deliver tailored solutions to meet your unique requirements.