Q: How promptly will you respond to my inquiry? A: Our commitment is to ensure swift communication, replying to your inquiries within a remarkable 12-hour window.
Q: Is it possible to receive samples? A: Certainly! We are pleased to offer sample orders, allowing you to evaluate our quality and conduct market testing. Please be advised that the express shipping charges will be your responsibility.
Q: When can you commence production? A: We are poised to kickstart production immediately upon receiving your product confirmation and prepayment, facilitating a rapid response to your requirements.
Q: What is the expected delivery time? A: For smaller orders, you can expect delivery within approximately 3-5 working days, whereas larger orders typically necessitate a delivery period of 10-15 days.
Q: How do you ensure quality control? A: Our quality assurance is meticulously structured into a rigorous three-step inspection process, covering initial materials, production, and the final products. This is further backed by an extensive warranty service, providing a complimentary replacement for one year, excluding damages caused by human error.
Q: Which certifications do you hold? A: We proudly possess certifications including ISO9000, CE, explosion-proof certification, and RoHS compliance. Moreover, we can furnish third-party quality and safety inspection certificates prior to dispatch.
Q: Can I visit your factory? A: We warmly extend an invitation for you to visit us! Please fly to Xian Yang airport, and we will be delighted to host you. Q: What are your warranty terms? A: Our warranty covers a comprehensive 12-month period, ensuring your peace of mind.
Q: Do you offer OEM & Customized services? A: Absolutely, we provide both OEM and ODM services. Our professional R&D team is dedicated to delivering bespoke solutions tailored to your specific needs.