Q: How long will you reply to me? A: We pride ourselves on our prompt customer service and will reach out to you within 12 hours.
Q: Can I get some samples? A: Certainly! Sample orders are available for quality assessment and market testing. Please note that you will need to cover the express shipping cost.
Q: How soon can you arrange your production? A: Upon receiving your product confirmation and prepayment, we will commence production immediately to ensure timely delivery.
Q: What's the delivery time? A: For small orders, expect delivery within 3-5 working days, while larger orders typically take 10-15 days.
Q: How do you control your quality? A: Our quality control process includes three rigorous inspection stages (original materials, production, and finished goods). We also provide an excellent warranty service, offering a free replacement within one year for issues not caused by human error.
Q: What certificates do you have? A: We hold ISO9000, CE, Explosion-proof certification, and are RoHs compliant. Additionally, third-party quality and safety inspection certifications can be provided prior to delivery.
Q: Could I visit your factory? A: We warmly welcome you! Fly to Xi'an Yang Airport, and it will be our pleasure to host you. Q: What are your warranty terms? A: We offer a comprehensive 12-month warranty period.
Q: Can you provide OEM & Customized service? A: Yes, both OEM and ODM services are available. Our professional R&D department is equipped to provide tailored solutions to meet your specific needs.