Q: How quickly do you respond? A: We are committed to providing prompt service, ensuring a response within just 12 hours.
Q: Can I obtain samples? A: Absolutely! We offer sample orders for quality assessment and market evaluation, though express costs are your responsibility.
Q: When can production commence? A: Production begins promptly after product confirmation and receipt of the prepayment, ensuring swift action.
Q: What is the delivery timeframe? A: Typically, small orders are delivered within 3-5 working days, while larger orders require 10-15 days.
Q: How is quality managed? A: Our quality assurance involves a rigorous three-step inspection process—covering initial, production, and final stages—supplemented by a robust 1-year warranty, which includes free replacements for issues excluding human-caused damage.
Q: Which certifications do you possess? A: Our credentials include ISO9000, CE, and Explosion-proof certifications, along with RoHs compliance. Additionally, third-party quality and safety inspection certificates are available before shipping.
Q: Can I visit your factory? A: You are warmly welcomed! Simply fly to Xian Yang airport; we are delighted to host your visit.
Q: What are your warranty terms? A: Our products come with a 12-month warranty period, ensuring peace of mind.
Q: Do you offer OEM & Customized services? A: Yes, our professional R&D department is equipped to provide OEM and ODM services, delivering tailored solutions to meet your specific needs.
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