Q: How long will you reply to me? A: Rest assured, we will reach out promptly, certainly within 12 hours, to address your needs.
Q: Can I get some samples? A: Absolutely! Sample orders are available for you to assess quality and test the market. Please note that the express cost will be your responsibility.
Q: How soon can you arrange your production? A: Our production process kicks off promptly upon receiving your product confirmation and prepayment, ensuring immediate commencement.
Q: What's the delivery time? A: Our efficient process ensures delivery in about 3-5 working days for small orders and 10-15 days for larger orders.
Q: How do you control your quality? A: We employ a rigorous three-step inspection process covering original, production, and finished goods stages, complemented by an excellent warranty service offering a free replacement within one year for any non-human damage.
Q: What certificates do you have? A: We proudly hold ISO9000, CE, Explosion-proof certification, and are RoHs compliant. Additionally, we can provide third-party quality and safety inspection certifications prior to delivery.
Q: Could I visit your factory? A: We warmly welcome you! Kindly fly into Xian Yang airport, and it would be our great pleasure to host you. Q: What's your warranty terms? A: We offer a comprehensive 12-month warranty period.
Q: Can you provide OEM & Customized service? A: Certainly! We offer both OEM and ODM services, backed by our professional R&D department, which is ready to deliver tailored solutions to meet your specific needs.