Q1: Is the product compatible with phone cases?
A: Absolutely! The product is designed to efficiently charge through cases up to 8mm thick, whether they're made of plastic, silicone, or durable TPU.Q2: What might cause my device to charge at a slower rate?
A: Please confirm that your phone supports 15W wireless charging. Devices that are non-Qi may experience decreased power levels.
Q: What is your response time for inquiries?
A: Our dedicated team is committed to reaching out promptly, with a guaranteed response within 12 hours.
Q: Is it possible to request samples?
A: Certainly, we offer sample orders for you to conduct quality checks and market testing. However, please be aware that express shipping costs will be your responsibility.
Q: How quickly can production commence?
A: Production will commence immediately upon receipt of both your product confirmation and prepayment.
Q: Can you provide the expected delivery timeframe?
A: For small orders, expect delivery within 3-5 working days, whereas larger orders may take 10-15 days.
Q: What are your quality control measures?
A: We enforce a stringent three-step inspection process at the stages of original, in-production, and finished goods. Additionally, our excellent warranty service includes a 1-year free replacement policy, excluding human damage.
Q: Which certifications do you hold?
A: Our certifications include ISO9000, CE, Explosion-proof certification, and RoHs readiness. We can also provide quality and safety inspection certifications from third-party organizations prior to delivery.
Q: Is it possible to visit your factory?
A: We would be thrilled to welcome you! Please fly into Xian Yang airport, and we would be delighted to host you.
Q: Could you outline your warranty terms?
A: We proudly offer a comprehensive and reassuring 12-month warranty period.
Q: Can you provide OEM and customized services?
A: Yes, we offer both OEM and ODM services. Our expert R&D department is prepared to provide you with tailored solutions to meet your precise needs.