Q: How long will you reply to me?
A: We are committed to providing a prompt response to your inquiries, with a maximum reply time of just 12 hours.
Q: Can I get some samples?
A: Certainly! We offer sample orders for quality assessment and market evaluation. Kindly note that the express shipping cost is to be covered by the buyer.
Q: How soon can you arrange your production?
A: Upon product confirmation and receipt of prepayment, we expedite the production process to start immediately, ensuring no delays.
Q: What's the delivery time?
A: Delivery for small orders is approximately 3-5 working days, while larger orders may require 10-15 days, ensuring timely fulfillment of all orders.
Q: How do you control your quality?
A: We utilize a stringent three-step inspection process covering initial, production, and finished goods stages. This is complemented by a robust warranty service featuring a one-year replacement guarantee for defects not caused by human damage, assuring quality and peace of mind.
Q: What certificates do you have?
A: We proudly hold ISO9000, CE, and Explosion-proof certifications, with full RoHS compliance. Additionally, third-party quality and safety inspection certifications are available for your assurance prior to delivery.
Q: Could I visit your factory?
A: Absolutely! We warmly welcome you to visit our facility. Just fly to Xi'an Yang airport, and we will be pleased to host you and provide a guided tour.
Q: What's your warranty terms?
A: We offer a comprehensive warranty period of 12 months, ensuring our commitment to quality and customer satisfaction.
Q: Can you provide OEM & Customized service?
A: Yes, we specialize in offering both OEM and ODM services. Our expert R&D department is dedicated to developing and delivering tailor-made solutions that meet your specific requirements.