Q: How long will you reply to me? A: We pride ourselves on our swift communication and will reach out to you promptly, ensuring a response within 12 hours.
Q: Can I get some samples? A: Certainly! We offer sample orders for quality verification and market testing. Please note that you will be responsible for the express shipping cost.
Q: How soon can you arrange your production? A: Production begins immediately upon receiving your product confirmation and prepayment, ensuring a seamless start to the manufacturing process.
Q: What's the delivery time? A: For small orders, expect delivery within 3-5 working days. Larger orders typically require 10-15 days to fulfill.
Q: How do you control your quality? A: Our rigorous quality control process includes three stages: initial, production, and final inspections, complemented by a robust warranty service offering a one-year free replacement for defects not caused by human error.
Q: What certificates do you have? A: We are proud holders of ISO9000, CE, and Explosion-proof certifications, along with being RoHs compliant. Pre-delivery, we can also provide third-party quality and safety inspection certifications upon request.
Q: Could I visit your factory? A: We warmly welcome you to visit us! Simply fly into Xian Yang airport, and it would be our pleasure to host you.
Q: What's your warranty terms? A: We are pleased to offer a comprehensive 12-month warranty period, ensuring peace of mind with your purchase.
Q: Can you provide OEM & Customized service? A: Absolutely, we offer both OEM and ODM services. Our dedicated R&D department is equipped to deliver tailored solutions to meet your specific needs.
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