Q: How long will you reply to me?
A: We are committed to delivering a prompt response, ensuring contact within 12 hours at the latest.
Q: Can I get some samples?
A: Certainly, we provide sample orders for quality testing and market analysis. Please be aware that express shipping costs will be borne by the buyer.
Q: How soon can you arrange your production?
A: Upon product confirmation and receipt of prepayment, we will initiate production without hesitation, ensuring no time is lost.
Q: What's the delivery time?
A: For smaller orders, anticipate a delivery period of around 3-5 working days. Larger orders may require 10-15 days for completion.
Q: How do you control your quality?
A: Our quality control is stringent, involving a comprehensive three-step inspection process covering initial, production, and final stages. We reinforce this with a strong warranty service, offering a one-year replacement guarantee for defects not attributed to human damage.
Q: What certificates do you have?
A: We are proud holders of ISO9000, CE, and Explosion-proof certifications, with RoHS compliance. Additionally, third-party quality and safety inspection certifications are available before delivery.
Q: Could I visit your factory?
A: Absolutely, you are warmly invited to visit us! Simply fly into Xi'an Yang airport, and we will be delighted to host you.
Q: What's your warranty terms?
A: We confidently offer a comprehensive warranty period extending over 12 months.
Q: Can you provide OEM & Customized service?
A: Yes, we offer both OEM and ODM services. Our skilled R&D department is ready to provide professional solutions tailored to meet your specific requirements.