Q: How long will you reply to me?
A: We are committed to responding to you promptly, within a maximum timeframe of 12 hours, ensuring swift communication.
Q: Can I get some samples?
A: Absolutely! We offer sample orders for quality assessment and market evaluation. Please be advised that the express cost is the responsibility of the buyer.
Q: How soon can you arrange your production?
A: After confirming your product and receiving the prepayment, we will commence production immediately, ensuring no delay in the process.
Q: What's the delivery time?
A: For small orders, anticipate a delivery time of approximately 3-5 working days, while larger orders may require 10-15 days.
Q: How do you control your quality?
A: We implement a stringent three-step inspection process (covering initial, production, and finished goods) complemented by a robust warranty service, offering a one-year replacement guarantee for defects not caused by human damage.
Q: What certificates do you have?
A: We possess ISO9000, CE, and Explosion-proof certifications, along with RoHS compliance. Additionally, third-party quality and safety inspection certifications can be provided prior to delivery.
Q: Could I visit your factory?
A: You are most welcome to visit! Simply fly to Xi'an Yang airport, and we would be delighted to host you, offering a firsthand look at our operations.
Q: What's your warranty terms?
A: We proudly offer a comprehensive warranty period of 12 months, ensuring customer satisfaction and peace of mind.
Q: Can you provide OEM & Customized service?
A: Yes, we offer both OEM and ODM services. Our experienced R&D department is equipped to deliver expert solutions tailored to your specific needs.